Some people think the Federal Trade Commission (FTC) rarely acts on a single consumer complaint but the truth is they often do take action even on a single complaint. They also often get other federal and state agencies, commissions and bureaus involved when necessary (e.g. IRS, FDA, FBI, CIA, etc.)
If you feel Norfolk Financial Corp. of Boston, MA and Cumberland, RI has violated your rights report them to the FTC. Below is a link to the FTC's Online Consumer Complaint Form you can simply fill out and submit. Spread the word to others. The more complaints the better.
https://rn.ftc.gov/pls/dod/wsolcq$.startup?Z_ORG_CODE=PU01
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